Your Fashion Journey with Eva Style Shop

At Eva Style Shop, we’re committed to making your shopping experience as effortless as slipping into your favourite pair of jeans. Whether you’re updating your wardrobe with our trendy crop-tops or elegant midi-dresses, we’ve got your style needs covered – from checkout to delivery and beyond.

Shipping Information

We dispatch fashion happiness worldwide (excluding some remote areas and parts of Asia) with two convenient shipping options:

Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Order processing: 1-2 business days
  • Delivery time: 10-15 business days after dispatch

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Order processing: 1-2 business days
  • Delivery time: 15-25 business days after dispatch

Please note: Delivery times may vary during peak seasons or due to circumstances beyond our control.

Our Hassle-Free Returns Policy

We want you to love every piece as much as we do. But if something isn’t quite right, our returns process is smoother than a silk mini-skirt.

Return Basics

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags and packaging
  • Refund method: Original payment method
  • Processing time: 3-5 business days after we receive your return

How to Return an Item

  1. Email us at [email protected] within 15 days with your return request
  2. Pack securely the item in its original packaging with all tags attached
  3. Ship to:
    Eva Style Shop Returns
    67 Salisbury Rd
    Cardiff, GB CF5B 8CA
  4. Wait for confirmation – we’ll process your refund within 3-5 business days

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Eva Style Shop Team,

I would like to return the following item from my order #[Your Order Number]:

Item Name:
Size/Color:
Reason for Return:

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Information

Your refund will zoom back to your original payment method within 3-5 business days after we receive your return. Please note:

  • Original shipping fees are non-refundable
  • You’re responsible for return shipping costs unless the item is faulty
  • Bank processing times may vary

Exchange Process

Found your perfect style but need a different size or color? Follow the standard return process and include an exchange request in your email. We’ll dispatch your new item faster than you can say “wardrobe refresh” once we receive the original.

Non-Returnable Items

To maintain our high standards, we can’t accept returns for:

  • Items without original tags or packaging
  • Personalized or altered items
  • Items showing signs of wear or damage not present at delivery

Faulty Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement faster than a model changes outfits during fashion week.

Because at Eva Style Shop, we believe looking good should feel good – from the moment you click “checkout” to when you slip into your new favourite piece.