FAQ

A: We specialize in bold, confidence-boosting pieces designed for maximum wearability and head-turning impact. Our collections feature contemporary essentials like crop tops, mini skirts, and statement jeans that empower your self-expression.

A: Our fashion rebels are style-conscious individuals aged 18-35 who value trend-forward designs at accessible prices. Whether you’re refreshing your wardrobe or seeking show-stopping event pieces, we cater to those who see clothing as tools for self-confidence.

A: Our sizing is contemporary and designed for real bodies with bold attitudes. Each product page includes detailed size charts – we recommend checking these against your measurements. When in doubt between sizes, consider sizing up for our fitted styles like crop tops and mini skirts.

A: We accept all major payment options to match your shopping preferences: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with 128-bit encryption.

A: Common reasons include: insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. We recommend: 1) Double-checking your details 2) Contacting your bank 3) Trying PayPal as an alternative. Still having trouble? Email [email protected].

A: Due to our fast 1-2 business day processing, order modifications may not always be possible. Email us immediately at [email protected] with your order number – we’ll attempt to accommodate changes if your items haven’t entered the packing process.

A: We offer two fashion-forward delivery choices:
1) Express Standard (£12.95): 10-15 business days via DHL/FedEx (perfect for urgent style needs)
2) Free Standard: 15-25 business days via EMS for orders over £50

A: Currently we’re unable to ship to select Asian countries and remote regions due to complex customs regulations. We’re constantly expanding our delivery network – follow us on social media for shipping updates!

A: You’ll receive a tracking number via email when your style statement leaves our Cardiff warehouse. For Express Standard orders, use the carrier’s website (DHL/FedEx). For Free Standard, track via EMS.

A: We offer hassle-free returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Unfortunately, we don’t currently offer exchanges – simply return your item and place a new order.

A: Once we receive your return at our Cardiff warehouse, please allow 7-10 business days for processing. Refunds are issued to your original payment method. You’ll receive an email confirmation when completed.

A: Customers are responsible for return shipping costs unless the item is faulty. We recommend using a trackable shipping method as we can’t be responsible for items lost in transit back to us.